Privacy Policy

Last updated: March 2026

1. Introduction

This Privacy Policy describes how Got To Go Maldives ("we," "us," or "our") collects, uses, and protects your personal information when you use the Got To Go Maldives mobile application and related services (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, nationality, date of birth, and profile photo.
  • Identity Verification (KYC): Passport documents, submitted for certain services such as eSIM purchases.
  • Booking Data: Reservation details, dates, guest counts, special requests, and booking history.
  • Payment Information: Transaction records and billing details. Card numbers and sensitive financial data are NOT stored on our servers — they are processed securely by third-party payment providers.
  • eSIM Purchases: Plan selections, activation status, and associated device information.
  • Communications: Messages exchanged between guests and hosts through the in-app chat.
  • Device Information: Device type, operating system, push notification identifiers, and app version.
  • Location Data: General location information used for displaying relevant properties and map features.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account management and authentication.
  • Processing and managing accommodation and activity bookings.
  • Facilitating communication between guests and hosts.
  • Identity verification (KYC) for services that require it.
  • Sending booking confirmations, updates, and push notifications.
  • Delivering and managing travel eSIM services.
  • Improving our Platform, features, and user experience.
  • Tax compliance and financial reporting as required by law.
  • Fraud prevention and platform security.

4. Information Sharing

We do not sell your personal information. We may share your information with the following parties only as necessary to provide our services:

  • Property Hosts: Your name and booking details are shared with hosts to fulfil your reservation.
  • Payment Processors: Transaction data necessary to process your payments securely.
  • eSIM Telecom Providers: Information required to provision and activate your travel eSIM.
  • Service Providers: We use trusted third-party infrastructure for authentication, data storage, analytics, and push notifications.
  • Mapping Services: Location data for displaying property locations and navigation.
  • Legal Requirements: When required by law, regulation, legal process, or government request.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure with enterprise-grade security. We implement the following security measures:

  • Secure authentication with industry-standard methods.
  • All data transmitted between your device and our servers is encrypted in transit.
  • KYC documents are stored securely with restricted access controls.
  • Strict access controls are enforced at the database level.

6. Data Retention

  • Your account data is retained as long as your account remains active.
  • Upon account deletion, there is a 30-day grace period during which your account can be reactivated. After this period, your personal data is permanently deleted.
  • Booking records and transaction data may be retained for tax, legal, and regulatory compliance purposes.
  • Chat messages are subject to automatic archival policies.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: View your personal information through your account profile.
  • Update: Edit and correct your personal information at any time.
  • Delete: Request account deletion with a 30-day reactivation window.
  • Notifications: Opt out of non-essential push notifications through your device settings.
  • Data Export: Request a copy of your personal data by contacting our support team.

8. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or via email. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@gottogomaldives.com.

Got To Go Maldives
M. Carnationge, Carnation Magu
K. Male', Maldives 20255
Phone: +960 999 0102